E999 Privacy Policy — How We Keep Your Data Safe

01 Introduction & Scope

E999 (https://e999.wine) places the highest importance on the privacy of its members. This Privacy Policy ("Policy") describes how e999 collects, uses, stores, and protects your personal information.

This policy applies to e999's website, mobile application, and all associated digital services. It covers every interaction on e999 — whether you're creating an account, playing games, making payments, or contacting customer support.

We comply with international data protection standards and respect your right to privacy. If you have any questions about this policy, feel free to contact our support team at any time.

02 What Information We Collect

E999 collects two types of information — what you provide directly and what is collected automatically.

Directly Provided Information

• At registration: full name, email address, mobile number, date of birth, address.
• During KYC verification: a copy of your national ID, passport, or driving licence, along with a selfie.
• At payment: Mobile Pay/Nagad/Rocket number, bank account details, or USDT wallet address.
• When contacting support: the content of your messages, complaints, or feedback.

Automatically Collected Information

• Device information: IP address, browser type and version, operating system.
• Usage Data: Pages visited and time spent, games played, and login frequency.
• Transaction History: Records of deposits, withdrawals, and bets.
• Cookies & tracking data: session tokens, preferred language, and other settings.

03 Purpose of Data Use

E999 uses your information solely for the purposes listed below — it is never used beyond these:

• Account management: Registration, login, password reset, and profile management.
• Identity Verification: Completing the KYC process and fulfilling legal obligations.
• Payment Processing: Deposits and withdrawals processed securely.
• Customer Support: Resolving your questions, complaints, and issues.
• Ensuring security: Preventing fraud, money laundering, and unauthorized access.
• Service Improvement: Analyzing usage patterns to enhance the gaming experience.
• Promotional Communications: Sending offers and updates only with your consent.
• Legal obligation: Compliance with regulatory authority guidelines.

04 Data Sharing & Third Parties

E999 may share information with third parties in limited circumstances. Those circumstances are clearly outlined below:

• Payment providers: Mobile Pay, Nagad, Rocket, or bank — only the information necessary to complete a transaction is shared.
• Technology service providers: Hosting, cloud storage, and cybersecurity providers — these parties work on behalf of e999 and may not use your data independently.
• Law Enforcement: Data may be disclosed as a legal obligation upon receipt of a valid order from a court or regulatory authority.
• Anti-Fraud System: Limited data may be shared with industry-standard verification services for fraud prevention.

For any data sharing beyond the purposes stated above, e999 will obtain your separate consent.

05 Cookies & Tracking Technologies

E999 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience. The following types of cookies are used on e999:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To understand which parts of the site are used most — with your consent.
• Functional Cookies: To remember your preferred language, theme, and other settings.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

06 Data Security Measures

E999 employs multiple layers of technical and organizational safeguards to protect your privacy:

• SSL/TLS encryption: All website and app traffic is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Firewall & DDoS Protection: Servers protected against cyberattacks.
• Access control: Only authorized personnel have access to specific data.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Data Backup: Regular backups are taken to secure, encrypted servers.

That said, no method of transmission over the internet is 100% secure. In the event of a security incident, e999 will notify affected members as quickly as possible.

07 Your Rights

As an e999 member, you have the following rights regarding your personal information:

To exercise these rights, email support@e999.wine. e999 typically responds within 30 days.

08 Children's Privacy

E999 is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor has created an account on e999, that account will be immediately closed and all associated data will be deleted.

09 International Data Transfers

E999 primarily serves members in Bangladesh. However, due to technical infrastructure requirements, some data may be stored on international servers.

Whenever data is transferred internationally, e999 ensures the destination country or organisation maintains adequate data protection standards. All third-party server providers are bound by e999's data protection agreements.

10 Policy Changes & Contact

E999 reserves the right to update this Privacy Policy at any time. For significant changes, members will be notified by email or via an in-platform notification at least 30 days in advance.

Continued use of the platform after a policy update will be considered your acceptance of the new policy. If you do not agree to the updated policy, you may request to close your account.

For any privacy-related questions or requests: